NO-SHOW AND CANCELLATION: We love our professionals and we know you do too! We also understand that sometimes it is necessary to reschedule or cancel appointments. We kindly ask that you give us a minimum of 24-hour notice to cancel or reschedule your appointment. If an appointment is not rescheduled or cancelled within the 24-hour period, you will be charged 50% of the full scheduled service price.

We make sure every guest is made aware of our No-Show/Late Cancellation Policy when scheduling an appointment over the phone or through text message/email reminders.

We will secure each guest’s billing information on file prior to scheduling any service, and when an appointment is missed we will automatically charge 50% of the scheduled service price to the card on file. If necessary, the next appointment cannot be scheduled without amending the missed or late-cancelled appointment (including missing appointments due to late arrival).

When a No-Show/Late Cancellation occurs, it takes large blocks of time that impact our professionals and other guests. We understand that sometimes things happen, however, we try to respect our professionals’ time as much as we try to respect yours.

*If you cannot get through to our guest coordinators please leave a message that you would like to reschedule or cancel your appointment and we will get back to you.

Thank you for your consideration!

RUNNING LATE: We understand, that life is crazy and things happen. However, if you are running more than 15 minutes late according to our clock, the appointment may have to be rescheduled. We will do what we can to get you in as soon as we can. Please let us know as soon as possible if you’re going to be late. No-Show & Cancellation Policy may be applied. (See above policy)

HAIRCUT & COLOR ADJUSTMENTS: If there is something that you do not love about your cut or color, we want to make it perfect for you. Please contact the salon within one week of your original service and we will gladly do what it takes to make it perfect for you!

NEW GUEST HAIR COLOR SERVICES: We require a complimentary consultation prior to all new guest hair color services. This consultation allows the Hairdresser and the guest to discuss the vision and pricing for the hair color service.

PRODUCT RETURN: If you are not 100% satisfied with your product purchase, you can either return or exchange it within 30 days from purchase. A full refund will be given as long as it is within the 30-day window with the original receipt.

CHILDREN: As a community-focused salon, Rustic Roots Salon welcomes families and children. However, due to safety considerations, children, ages 8 and under, are not permitted in the salon if they are not receiving a service. If a parent brings a child, age 8 or under, to the salon during the parent’s service, the service will need to be rescheduled at a later time when the child is not accompanying the parent.

In the case of a child coming in to receive a service, to ensure the safety of the children and guests at Rustic Roots Salon, we will refuse service if a child will not sit still for a haircut. The liability is too great for Rustic Roots Salon to assume responsibility for children in an environment that has many dangers present.

ANIMALS AND PETS IN THE SALON: The only animals permitted inside of Rustic Roots Salon’s premises are approved service dogs. Law of the Minnesota State Board of Cosmetology permits no other animals within the salon. We can’t allow them inside, and we don’t want you to leave them in the car, so please, leave them at home.